e-Mitra Plus


Project Description

Government of Rajasthan has installed “eMitra-Plus” also called SERVICE ATM, the unmanned interactive self-service kiosks (SSK) and "Pehchan Service Kiosk" (PSK) in Government Agencies / Organizations or public places for creation of ecosystem with automated service delivery to the residents of State.
This is extended part of the e-Mitra, e-Mitra plus machines are installed at each Gram Panchayat and at public places in rural and urban areas of State.

Approach and Objective

IEC of various Government schemes.

Empowering residents of the State through Self Service ATMs wherein residents can avail G2C and B2C service on their own without any manual intervention.

Extension of the video conferencing facility to common man that provides the access to the live sessions with the government officials and public can register its feedbacks and problems directly to government officers.


Outcome

70 + eMitra Services like bill payments, Certificates printing, e-cards (Aadhaar, Jan-Aadhaar) printing, Yearly pensioner verification are live on e-Mitra Plus Machines.
More than 37 lacs transactions done on e-Mitra Plus Machines.
All Services of JANSOOCHNA PROTAL 2019 are accessible on e-Mitra Plus Machines.
More than 2 lacs JANSOOCHNA Information access count also more than 2 lacs Video Conferencing transactions are on e-Mitra Plus Machines.

Audience/Stakeholders

CITIZEN OF RAJASTHAN STATE

Technology & Infra

Technology : Angular, JQuery, HTML, JAVA, MS-SQL, Boot Strap
INFRA : BSDC

Outlook

Hon'ble Chief Minister addressed the common citizens through e-Mitra Plus machines established at the Gram Panchayat level from time to time. Hon'ble Chief Minister had direct communication with common citizens through e-Mitra Plus machines.

Initiated

FY 2017-18

Impact Zone

State of Rajasthan

Status

Implemented

Awards/Nominations

Best digital Transformation Award 2018
IMC Digital Technology Awards 2018
Skoch Award 2019

Partners

DOIT&C, Planning Deptt., RISL, LIPI, eConnect, KCS

Point of Contact

PRAVEEN KUMAR BHARADWAJ, SA (JT. DIR.)

  +91-9413387323

  pkb.doit@rajasthan.gov.in


Helpline No.

9413387323