e-Mitra is a unified service platform, set up by Government of Rajasthan to deliver all Government and Private Citizen centric services as permissible under the Law of Land. The idea is to link the residents of the state, especially in the rural areas, to a basket of information and services through an IT-enabled service delivery interface.
Approach and Objective
The objectives and approach to achieve these is as follow for e-Mitra Unified eService Delivery Platform :
• Ensure quick and convenient delivery of citizen services in a transparent and cost effective manner.
• The platform works on a unique model, in which LSP’s (Local Service Providers) are authorized to open eMitra kiosks across the state, as per the term and conditions mentioned in the EoI issued by Government of Rajasthan.
• State level workshops and intensive trainings are being organized by department and LSP’s to ensure the efficiency in service delivery.
• Citizen Centricity : 365X24X7 service delivery, multiple delivery modes (mobile app), multiple payment options, FIFO disposal of application, Dedicated Helpdesk