Project Description
An integrated grievance redressal platforms for both the citizens and departmental users. This platform provides multiple mode of grievance registration, uniform workflow ensuring quality disposal, Analytical Dashboards and comprehensive reports for proper monitoring and tracking of the performances of districts and departments
Approach and Objective
The objective of the Rajasthan Sampark Helpline project is to:
• Provide an integrated Grievance Redressal Platform
• Enhance the ease of accessibility through multiple mode of grievance registration and tracking channels
• Provide an uniform and efficient work flow with service levels for each subject of grievances
• Ensure quality disposal through verification and feedback from complainant
• Provide advanced tools and techniques for monitoring performance of district and departments