The project aims at improving the internal efficiency of the PHED Department & its revenue management processes to make effective use of IT in various activities namely Metering, Billing, Collection, and other Citizen services. It is envisaged to automate the entire system and implement an IT solution along with Analytical tools and Development of Web Portal (Internal and External interface) & Mobile apps.
Water production-cost and corresponding revenue realization of the State is in 100s of Crores. Therefore, it is vital to have a system in place that assures accurate & uniform billing across the State as well as assures complete audibility in its processes and implementation.
Approach and Objective
The objectives and sub-objectives of the project are as mentioned below:
a) To provide convenience and benefit to the common man
b) Improve grievance redressal and citizen relationship
c) To Provide hassle-free service delivery to citizens
d) Improve transparency & accountability of the department
e) Facilitate effective monitoring of resources
f) Improve availability of reports on Audit and compliance
g) Improve convenience to employees
h) Improve availability of accounting and auditing resources
i) Ease in monitoring with the help of MIS reports